Now, more than ever before, it is critical that front-line staff within the hospitality industry deliver exceptional service - consistently! As hotel and restaurant patrons become more demanding and selective, hotels and restaurants will become more competitive for patron loyalty and their referrals. The Lawrence Group has joined forces with G.U.E.S.T.! Service Enhancement Training^TM so that we can now offer comprehensive business building services within the hospitality industry.

G.U.E.S.T.!^TM is the most comprehensive and innovative service enhancement training program available within the hospitality industry. While front-line staff are developing skills and attitudes of exceptional services with G.U.E.S.T.!^TM trainers, the Lawrence Group selling skills team works with reservationists and sales force members to dramatically improve group and independent bookings - thus, positively impacting property revenue while at the same time enhancing levels of service!

The newly formed partnership between G.U.E.S.T.! Service Enhancement Training^TM and the Lawrence Group allows hospitality clients to receive the best of both worlds; world-class service enhancement training and world-class selling skills training. If you're a hotel employee, at any level, you have just located the key to increasing revenue, delivering exceptional service, and growing your market share.

G.U.E.S.T.! Service Enhancement Training^TM and the Lawrence Group.

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